Company
Contact
We are happy to help – with questions about products, orders and activation.
Last updated:
Note: Translation for information purposes. The German version is authoritative.
If your question relates to an order, please always include your order number (it starts with "KC-"). This helps us to help you faster.
Phone
Our support team is available around the clock, including weekends.
Address
Keychannel (M. Kiwan)
Engerstraße 154, 32051 Herford, Deutschland
Would you like to send something back? Please let us know briefly by email beforehand so that we can match your parcel more quickly.
Help with activation
With every licence key you receive step-by-step instructions by email. You will find further guides in the download centre.
If activation still does not work, we can, if you wish, help you directly on your computer via remote support.
Common requests
- Licence key not received? Please check your spam folder first. More on this under Delivery & shipping.
- Key not working? See Guarantee.
- Want to withdraw from the contract? See Withdrawal policy.
- Need an invoice? You will find it in your customer account or we can send it to you by email.